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FAQ
First of all check that you have a wifi or 4G data connection. For being a lightweight application, Aria streams content.
Make sure you frame an image from our database, Aria doesn’t work with any image.
It is not the application that generates the videos but it is a content that we upload. You can find test targets here.
Third, there may be a lighting problem: if it’s too dark Aria will probably struggle to recognize the image.
If it still doesn’t work there is probably a problem with permissions (possibly caused by updating the smartphone’s operating system). In this case you have to delete and re-download Aria, making sure to give all the permissions.
This is due to a missing or poor connection: Aria recognizes the image but struggles to download the linked video. Please connect to a wifi network or move to where you have at least a 4g connection.
Right now the recording button is only available on iOS models, we are working to implement it on Android as well. For android users there is always the possibility to record with the native screen recording of the operating system.
If even seeing the recording button you are unable to record or save the video, there is probably a problem with the authorization of permissions (perhaps caused by the phone operating system update). In this case you have to delete and re-download Aria, making sure to give all the permissions.
If video is streaming and there is no sound or the volume is too low or the phone is in silent mode. Just turn up the volume or change the silent setting to hear the audio.